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No longer have access to my Family Connections account

If you are getting a message that you no longer have access

Karen Coates avatar
Written by Karen Coates
Updated over 2 weeks ago

We are sorry that you are having issues accessing Family Connections. As of 2/1/25, a license is now required to gain access to Family Connections. To continue being able to use Family Connections, a license will need to be purchased. You can still use the standalone People Search tool here with your existing login (and any existing People Search credits). If you are a WWK or already have a paid license, please let us know. Otherwise, if you have any further questions or would like to learn more information on purchasing a license, please reach out to our Chief of Mission Partnerships, Megan Burke-Bonilla at [email protected] or schedule a call with her here.
We appreciate your understanding. Please let us know if there is anything else we can do to help.

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