First Phone Call Script

“Hello, (address by first name), this is (social worker name) with (social services municipality).”

[[allow a brief pause for them to ask any questions or confirm their identity.]]

“I’m calling on behalf of (child’s name) who is a child of (mother’s name) and (father’s name). “

“We have identified you as a potential relative, and wanted to inform you that (child’s name) is in the custody of (social services municipality).”

[[allow a brief pause for them to ask any questions]]

“Children are removed from their homes due to abuse or neglect. Sadly, this is the case for (child’s name) and we are actively looking for a safe, stable home for (child’s name).

“If you are interested in welcoming this child into your home, please note, that you may be eligible for financial assistance for health insurance, housing, food, and clothing.”

First Voice Mail Script

“Hi, (name)”

“This is (social worker name) with (social services municipality) regarding a private and urgent matter. Please return my call or email me at (phone number and email) at your earliest convenience.”

[[I often would recommend offering a number that the potential relative can text as well.]]

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