Skip to main content
Second Phone Call & Voice Mail Scripts

Scripts that can be used for a second phone call or voice mail contact.

Karen Coates avatar
Written by Karen Coates
Updated over a week ago

*This script is to serve as an example only. Feel free to add more or less information on the child and biological parents depending on your custodial agency's guidelines. All information provided and connections contacted must be approved by the custodial agency.

Second Phone Call Script

“Hello, (name), this is (social worker name) with (social services municipality).”

[[allow a brief pause for them to ask any questions or confirm their identity.]]

“If you remember, we had a brief conversation over the phone on (date of original call). I was reaching out to see if you’d had any thoughts or questions about (youth’s first name) and how you might be able to help them.”

“Relatives and connections of youth in foster care play an essential role in the lives of these youth and can make an enormous impact on them. They thrive when connected or placed in homes with relatives and connections because, often, relationships have already been forged and can exemplify stability. Youth in foster care who are able to stay connected to their extended families and cultures are subject to less trauma than those who are not connected to their families."

(Youth’s first name) enjoys (insert activity youth enjoys), (insert food youth enjoys), and (insert challenge youth would appreciate support in). There are many ways that you can help make an impact!"

[[Start listing all the different ways they could help, e.g., sharing recipes, taking them to lunch, sharing family pictures/stories/history, going to their graduation, funding an activity, being a pen pal, calling them regularly, visiting them regularly, being a respite provider,...etc.]]

Second Voice Mail Script

“Hi, (name)”

“This is (social worker name) with (social services municipality) calling again about a private and urgent matter. I’ve reached out via email, letter, and call but haven’t heard from you. Please give me a call at your earliest convenience.”

[[Let them know they can text you as well]]

Did this answer your question?