# Connect Our Kids Help Center > Informational articles about our tools ## REC Center Hub for Outreach Templates - [Engagement Template Instructions](https://help.connectourkids.org/en/articles/7000341-engagement-template-instructions.md): How to use the engagement templates - [First Phone Call & Voice Mail Scripts](https://help.connectourkids.org/en/articles/4089059-first-phone-call-voice-mail-scripts.md): Phone call and voice mail scripts for contacting people during a permanency search. - [Second Phone Call & Voice Mail Scripts](https://help.connectourkids.org/en/articles/4089064-second-phone-call-voice-mail-scripts.md): Scripts that can be used for a second phone call or voice mail contact. - [Awkward First Phone Calls](https://help.connectourkids.org/en/articles/7039626-awkward-first-phone-calls.md): Different scripts for how to handle those initial first phone calls with relatives and connections. - [Request for Story Telling and Mementos for the Youth's Lifebook](https://help.connectourkids.org/en/articles/4089069-request-for-story-telling-and-mementos-for-the-youth-s-lifebook.md): Scripts to request stories, pictures, and more about the youth and family of origin to add to the youth's Lifebook to preserve memories. - [First Letter Engagement Template](https://help.connectourkids.org/en/articles/4089042-first-letter-engagement-template.md): A draft first contact letter to be sent to family and potential supporters of children during permanency searches. - [Relative outreach \(Spanish\)](https://help.connectourkids.org/en/articles/5634717-relative-outreach-spanish.md): Basic outreach letter in Spanish - [Second Letter Engagement Template](https://help.connectourkids.org/en/articles/4089047-second-letter-engagement-template.md): A follow-up letter for requesting action from a family member or supporter. - [Third Letter Engagement Template](https://help.connectourkids.org/en/articles/4089050-third-letter-engagement-template.md): A follow up letter for additional contacts with family and supporters of children in need of a permanent home. - [First Email Engagement Template](https://help.connectourkids.org/en/articles/4089052-first-email-engagement-template.md): A first contact email template for requesting contact with a potential family member or supporter during permanency search. - [Second Email Engagement Template](https://help.connectourkids.org/en/articles/4089053-second-email-engagement-template.md): A second attempt email template for contacting people during permanency searches. - [Third Email Engagement Template](https://help.connectourkids.org/en/articles/4089057-third-email-engagement-template.md): A third or more contact attempt email template for permanency search. - [Social Media Outreach Checklist](https://help.connectourkids.org/en/articles/5740523-social-media-outreach-checklist.md): Social media platforms that many child welfare professionals have found helpful in outreach to potential connections. - [First Social Media Outreach Template](https://help.connectourkids.org/en/articles/5740502-first-social-media-outreach-template.md): A template for an initial outreach through social media to a potential connection - [Social Media Outreach Template \(Spanish\)](https://help.connectourkids.org/en/articles/5740521-social-media-outreach-template-spanish.md): Spanish language template for a message over social media to a potential connection - [Follow-up Social Media Outreach Template](https://help.connectourkids.org/en/articles/5740506-follow-up-social-media-outreach-template.md): A template for a follow-up outreach over social media if the initial outreach efforts have not succeeded ## REC Center Hub for Family Finding - [Unpacking the "No" to Permanency](https://help.connectourkids.org/en/articles/8196795-unpacking-the-no-to-permanency.md): Examples for working with youth that are hesitant or are saying no to permanency. - [Relationship Building with Youth](https://help.connectourkids.org/en/articles/8621858-relationship-building-with-youth.md): Encourage thoughtful conversation with youth & children about their emotions and thoughts on permanency, adoption, and guardianship. - [EcoMap Instructions](https://help.connectourkids.org/en/articles/6685020-ecomap-instructions.md): How to use EcoMaps - [EcoMaps](https://help.connectourkids.org/en/articles/7861820-ecomaps.md): EcoMaps are a connection-finding tool for listing important people in the youth's foster placements and while with biological family. - [Family Connections Maps](https://help.connectourkids.org/en/articles/5772741-family-connections-maps.md): Downloadable templates to help you start searching for and recording family and other supportive connections - [Outreach Preparation Guide](https://help.connectourkids.org/en/articles/6981202-outreach-preparation-guide.md): Essential initial steps for engagement when making the all-important first contact with potential relatives and connections. - [Diligent Search/Family Finding Guide](https://help.connectourkids.org/en/articles/6790159-diligent-search-family-finding-guide.md): Step-by-step guide/checklist for family finding and how to use Family Connections to maximize outcomes for permanency & support networks. - [Diligent Search/Family Finding Flowchart](https://help.connectourkids.org/en/articles/6214760-diligent-search-family-finding-flowchart.md): A flowchart describing the steps for a thorough diligent search with ideas and encouragement as you go! - [Online Diligent Search/Family Finding Resources](https://help.connectourkids.org/en/articles/6246981-online-diligent-search-family-finding-resources.md): Identify and learn about different types of online search engines and tools for diligent searching. Great supplement for Flowchart too! - [Resources for Relatives and Connections- Coming Soon!](https://help.connectourkids.org/en/articles/8180244-resources-for-relatives-and-connections-coming-soon.md) - [Transition Planning- Coming Soon!](https://help.connectourkids.org/en/articles/8180232-transition-planning-coming-soon.md) - [Placement Partnership Contract-Coming Soon!](https://help.connectourkids.org/en/articles/8180242-placement-partnership-contract-coming-soon.md) ## CASA/GAL REC Center Hub - [Unpacking the "No" to Permanency](https://help.connectourkids.org/en/articles/8452308-unpacking-the-no-to-permanency.md): Examples for working with youth that are hesitant or are saying no to permanency. - [Diligent Search/Family Finding Flowchart](https://help.connectourkids.org/en/articles/6311220-diligent-search-family-finding-flowchart.md): A flowchart describing the steps for a thorough diligent search with ideas and encouragement as you go! - [CASA EcoMaps](https://help.connectourkids.org/en/articles/7861836-casa-ecomaps.md): EcoMaps are a connection-finding tool for listing important people in the youth's foster placements and while with biological family. - [CASA Family Connections Maps](https://help.connectourkids.org/en/articles/6270745-casa-family-connections-maps.md): Downloadable templates to help you start searching for and recording family and other supportive connections - [Diligent Search/Family Finding Guide](https://help.connectourkids.org/en/articles/7000274-diligent-search-family-finding-guide.md): Step-by-step guide/checklist for family finding and how to use Family Connections to maximize outcomes for permanency & support networks. - [CASA Online Diligent Search/Family Finding Resources](https://help.connectourkids.org/en/articles/6273717-casa-online-diligent-search-family-finding-resources.md): Identify and learn about different types of online search engines and tools for diligent searching. Great supplement for Flowchart too! - [CASA EcoMap Instructions](https://help.connectourkids.org/en/articles/6746503-casa-ecomap-instructions.md): How to use EcoMaps - [Outreach Preparation Guide](https://help.connectourkids.org/en/articles/6981243-outreach-preparation-guide.md): CASA's essential initial steps for engagement when making the all-important first contact with potential relatives and connections. - [CASA Engagement Template Instructions](https://help.connectourkids.org/en/articles/6273535-casa-engagement-template-instructions.md): How to use the engagement templates - [CASA Awkward First Phone Calls](https://help.connectourkids.org/en/articles/7039656-casa-awkward-first-phone-calls.md): Different scripts for how to handle those initial first phone calls with relatives and connections. - [CASA First Phone Call Scripts](https://help.connectourkids.org/en/articles/6270435-casa-first-phone-call-scripts.md): Scripts that can be used for first phone call or voice mail contact when reaching out to relatives/connections of child. - [CASA Second Phone call Scripts](https://help.connectourkids.org/en/articles/6270442-casa-second-phone-call-scripts.md): Scripts that can be used for a second phone call or voice mail contact when reaching out to relatives/connections of child. - [CASA Social Media Outreach Checklist](https://help.connectourkids.org/en/articles/6270483-casa-social-media-outreach-checklist.md): Social media platforms that many CASAs have found helpful in outreach to potential connections. - [CASA First Social Media Outreach Template](https://help.connectourkids.org/en/articles/6270708-casa-first-social-media-outreach-template.md): A template for an initial outreach through social media to a potential connection - [CASA Second Social Media Outreach Template](https://help.connectourkids.org/en/articles/6270709-casa-second-social-media-outreach-template.md): A template for a follow-up outreach over social media if the initial outreach efforts have not succeeded - [CASA Spanish Social Media Outreach Template](https://help.connectourkids.org/en/articles/6270718-casa-spanish-social-media-outreach-template.md): Spanish language template for a message over social media to a potential connection - [CASA First Email Engagement Template](https://help.connectourkids.org/en/articles/6270468-casa-first-email-engagement-template.md): A first contact email template for requesting contact with a potential family member or supporter during permanency search. - [CASA Second Email Engagement Template](https://help.connectourkids.org/en/articles/6270474-casa-second-email-engagement-template.md): A second attempt email template for contacting people during permanency searches. - [CASA Third Email Engagement Template](https://help.connectourkids.org/en/articles/6270479-casa-third-email-engagement-template.md): A third or more contact attempt email template for permanency search. - [CASA First Letter Engagement Template](https://help.connectourkids.org/en/articles/6267581-casa-first-letter-engagement-template.md): A draft first contact letter to be sent to family and potential supporters of children during permanency searches. - [CASA Second Letter Engagement Template](https://help.connectourkids.org/en/articles/6270416-casa-second-letter-engagement-template.md): A follow-up letter for requesting action from a family member or supporter. - [CASA Third Letter Engagement Template](https://help.connectourkids.org/en/articles/6270431-casa-third-letter-engagement-template.md): A follow up letter for additional contacts with family and supporters of children in need of a permanent home. - [CASA Spanish Outreach Letter Template](https://help.connectourkids.org/en/articles/6270716-casa-spanish-outreach-letter-template.md): Basic outreach letter in Spanish ## People Search - [What is People Search?](https://help.connectourkids.org/en/articles/3282945-what-is-people-search.md): Learn about how People Search can help you find contact information and relationships for just about anyone. - [What is the 'Serving A New Child' link?](https://help.connectourkids.org/en/articles/6638765-what-is-the-serving-a-new-child-link.md): When should I click on 'Serving a New Child'? - [How does the 'Add Relationship' button work?](https://help.connectourkids.org/en/articles/6638771-how-does-the-add-relationship-button-work.md): When should I use the 'Add Relationship' button in People Search? - [What is a reverse search in People Search?](https://help.connectourkids.org/en/articles/6638776-what-is-a-reverse-search-in-people-search.md): How do I complete a reverse search in People Search? - [How do I get to People Search?](https://help.connectourkids.org/en/articles/6638782-how-do-i-get-to-people-search.md): What is the People Search URL? - [How should I search someone in People Search?](https://help.connectourkids.org/en/articles/6638774-how-should-i-search-someone-in-people-search.md) - [Transfer People Searches](https://help.connectourkids.org/en/articles/13346070-transfer-people-searches.md): Move personal People Search credits to a team shared billing account - [People Search Results Tips](https://help.connectourkids.org/en/articles/13346135-people-search-results-tips.md): Not getting good People Search results, or it's not working up to your expectations? ## Family Connections - [No longer have access to my Family Connections account](https://help.connectourkids.org/en/articles/13220474-no-longer-have-access-to-my-family-connections-account.md): If you are getting a message that you no longer have access - [Accessing Family Connections](https://help.connectourkids.org/en/articles/3996773-accessing-family-connections.md): Learn about how to access the Family Connections tool - [How To Install and Use the Family Connections Chrome Browser Extension/Plug-in](https://help.connectourkids.org/en/articles/3710065-how-to-install-and-use-the-family-connections-chrome-browser-extension-plug-in.md): Learn how to capture any webpage using Google Chrome and the Family Connections browser plug-in - [Family Connections Browser Requirements](https://help.connectourkids.org/en/articles/3708933-family-connections-browser-requirements.md): Learn about the supported browsers and major features of Family Connections - [Dashboard Feature](https://help.connectourkids.org/en/articles/6937518-dashboard-feature.md): What is a dashboard and how would I use my dashboard? - [Create a Digital LifeBook - LIVE now!](https://help.connectourkids.org/en/articles/6750592-create-a-digital-lifebook-live-now.md): Create a digital lifebook in Family Connections! - [How do I use the FamilySearch integration?](https://help.connectourkids.org/en/articles/6871228-how-do-i-use-the-familysearch-integration.md): When and how would I use the FamilySearch integration? - [Tasks Feature](https://help.connectourkids.org/en/articles/6723741-tasks-feature.md): Create a task for yourself or a reminder to follow up with a particular person within a case, learn more here! - [Creating Custom Fields](https://help.connectourkids.org/en/articles/9450918-creating-custom-fields.md): Create custom fields for your team that can be tracked in addition to the existing fields \(name, age, etc.\) for each connection in your case - [Creating Team Templates](https://help.connectourkids.org/en/articles/9450937-creating-team-templates.md): Create templates the whole team can easily access these templates when engaging through the Family Connections Tool - [Using Accurint/Lexis Nexis in Family Connections](https://help.connectourkids.org/en/articles/13218077-using-accurint-lexis-nexis-in-family-connections.md): If your Accurint/Lexis Nexis integration is not working - [True People Search's frequent use flag shutdown](https://help.connectourkids.org/en/articles/13218507-true-people-search-s-frequent-use-flag-shutdown.md): Unable to use the free TruePeopleSearch search engine - [Creating A New Case In Family Connections](https://help.connectourkids.org/en/articles/3996797-creating-a-new-case-in-family-connections.md): Learn how to create a new case, and how to start editing that case. - [Managing Cases In Family Connections](https://help.connectourkids.org/en/articles/3709148-managing-cases-in-family-connections.md): Learn about how to create and manage cases in Family Connections - [Understanding Case and Team Level Permission In Family Connections](https://help.connectourkids.org/en/articles/3996782-understanding-case-and-team-level-permission-in-family-connections.md): Learn about the options to assign permissions in Family Connections - [Assigning Case Permissions In Family Connections](https://help.connectourkids.org/en/articles/3996789-assigning-case-permissions-in-family-connections.md): Learn about how to assign permissions to individual cases in Family Connections. - [Case Status Recommendations](https://help.connectourkids.org/en/articles/5734723-case-status-recommendations.md): How to determine which Case Status you should choose, and when to change the Case Status - [Searching For People In Family Connections](https://help.connectourkids.org/en/articles/3709201-searching-for-people-in-family-connections.md): Learn how Family Connections helps you search for and discover people and relationships. - [Removing Case Access In Family Connections](https://help.connectourkids.org/en/articles/3996790-removing-case-access-in-family-connections.md): Learn about how to remove a team member from a case access in Family Connections. - [How To Export Data and Print](https://help.connectourkids.org/en/articles/3709949-how-to-export-data-and-print.md): Learn about how to export and print all of the data from a case in Family Connections - [How To Use The Family Connections Visual Tree Builder](https://help.connectourkids.org/en/articles/3708449-how-to-use-the-family-connections-visual-tree-builder.md): Quick information on how to build and manage trees \(including drawing lines and grouping people\) in Family Connections - [Add Engagements to the Case Child](https://help.connectourkids.org/en/articles/6724029-add-engagements-to-the-case-child.md): You can now add engagement directly to the case child! - [How to Draw Lines](https://help.connectourkids.org/en/articles/5153009-how-to-draw-lines.md): Learn how to create, edit, move and delete lines and manage line styles - [Managing Workspaces](https://help.connectourkids.org/en/articles/5153022-managing-workspaces.md): Learn how to create, view, edit and delete workspaces, and how to choose a workspace template - [Searching For People In Family Connections](https://help.connectourkids.org/en/articles/4048634-searching-for-people-in-family-connections.md): Learn how Family Connections helps you search for and discover people and relationships. - [How to Add and Manage People and Placeholders](https://help.connectourkids.org/en/articles/5153026-how-to-add-and-manage-people-and-placeholders.md): Learn how to add, move, edit, delete, and assign status colors to people and/or placeholders - [How to Make and Manage Groups](https://help.connectourkids.org/en/articles/5153018-how-to-make-and-manage-groups.md): Learn about creating, moving, renaming and deleting groups of people - [Tracking Contacted & Not Contacted People In Family Connections](https://help.connectourkids.org/en/articles/4091007-tracking-contacted-not-contacted-people-in-family-connections.md): Learn about how you can track who has been contacted or not in Family Connections. - [Merging People](https://help.connectourkids.org/en/articles/4353727-merging-people.md): Learn how to merge people records in Family Connections - [Inviting New Team Members In Family Connections](https://help.connectourkids.org/en/articles/3996781-inviting-new-team-members-in-family-connections.md): Learn how team managers can invite or add new team members - [Managing Teams In Family Connections](https://help.connectourkids.org/en/articles/3996769-managing-teams-in-family-connections.md): Learn about Team Managers, and how they control access to Family Connections - [Understanding Engagements in Family Connections](https://help.connectourkids.org/en/articles/4044562-understanding-engagements-in-family-connections.md) - [Understanding Case Activity Reports](https://help.connectourkids.org/en/articles/5153079-understanding-case-activity-reports.md): Learn how to use and understand the Case level reports - [Activity Report](https://help.connectourkids.org/en/articles/7208847-activity-report.md): What is an Activity Report and where can I find it? ## Frequently Asked Questions - [Who is Connect Our Kids?](https://help.connectourkids.org/en/articles/3279993-who-is-connect-our-kids.md): Learn about Connect Our Kids, our mission, and how we can help you. - [How do I log into Family Connections if I already have an account?](https://help.connectourkids.org/en/articles/6538987-how-do-i-log-into-family-connections-if-i-already-have-an-account.md): To quickly access Family Connections, we recommend bookmarking family.connectourkids.org! - [How do I set up my email application?](https://help.connectourkids.org/en/articles/6506187-how-do-i-set-up-my-email-application.md): To send an email from Family Connections or People Search, make sure your system's default email client is set correctly! - [Can I print a workspace/family tree?](https://help.connectourkids.org/en/articles/6555795-can-i-print-a-workspace-family-tree.md): I wish I had a PDF of my workspace, how do I get that? - [How do I zoom in on my printed workspace?](https://help.connectourkids.org/en/articles/6539262-how-do-i-zoom-in-on-my-printed-workspace.md): If a printed workspace doesn't look exactly how you'd like, you can edit it in Adobe Acrobat - [How do I duplicate a workspace?](https://help.connectourkids.org/en/articles/6539400-how-do-i-duplicate-a-workspace.md): How to copy a workspace in the same case with & without people, plus how to recreate a workspace in a separate case utilizing export/import - [How can I quickly add multiple people to a Family Connections case that I've previously worked on outside of the tool?](https://help.connectourkids.org/en/articles/6539409-how-can-i-quickly-add-multiple-people-to-a-family-connections-case-that-i-ve-previously-worked-on-outside-of-the-tool.md): If you already have cases you've been working on that you'd like to add to Family Connections, utilize the import feature! - [How do I change my email address associated with my Family Connections account?](https://help.connectourkids.org/en/articles/6681150-how-do-i-change-my-email-address-associated-with-my-family-connections-account.md): Did your organization change email domains? Do you need to change your login info? - [How should I add siblings in Family Connections?](https://help.connectourkids.org/en/articles/6539269-how-should-i-add-siblings-in-family-connections.md): If you are wanting to add a sibling group into the Family Connections tool, there are a few options on how to create your case\(s\). - [Why does my file import, import wrong information?](https://help.connectourkids.org/en/articles/6636897-why-does-my-file-import-import-wrong-information.md): If your import is not importing correctly, you might need to disable the address auto populate feature! - [When should I use the 'Send Emails' button?](https://help.connectourkids.org/en/articles/6539274-when-should-i-use-the-send-emails-button.md): The 'send emails' button is great if you've found multiple email addresses for a person in your case - [Delete My Account](https://help.connectourkids.org/en/articles/8179320-delete-my-account.md): Instructions on how to have your ConnectOurKids.org account deleted. - [People Search purchase option?](https://help.connectourkids.org/en/articles/8594384-people-search-purchase-option.md): How to purchase People Search bundles - [Family Connections License](https://help.connectourkids.org/en/articles/13180911-family-connections-license.md): What is Family Connections, and how do I get a Family Connections license?