There are 6 steps associated with changing an email address, some to be taken by the user and some to be taken by an admin in Family Connections.

Steps 5 & 6 are often overlooked and must be taken in order to complete the transition- they involve verifying the new email address, so please make sure to check your new email inbox for a welcome email from hello@connectourkids.org


Step 1. Taken by user changing their email:

Click on your profile icon in the top right corner of your screen, select "my profile" and click "change email address"


Step 2. Taken by user changing their email:

Make sure to select the correct team, click "next", enter new email and click "submit"


Step 3. Taken by admin:

When you receive the email to approve the change, click "here", this will take you to Family Connections, and when you login the approval box should auto-populate

Step 4A. Taken by admin:

Once you login the approval box should auto-populate, select "Approve" and click "Save"

Step 4B. Taken by admin:

If for some reason that box does not auto-populate, you can navigate to the teams tab and should see "Change Email Requests" in the top corner, selecting that will take you back to step 4.A

Step 5. Taken by user changing their email:

Once your change is approved, you will get an email to your new email address that you have been invited to Family Connections, Click "Click here to get started" and fill out information under the sign up tab with that same new email, you will also need to create a password



Step 6. Taken by user changing their email:

Once you complete step 5, you will get a confirmation email, click "Confirm my account" and you will be good to go

If you need any additional support, email us at support@connectourkids.org!

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