Frequently Asked Questions

These articles will quickly answer our most common questions.

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13 articles in this collection
Written by Travis Collins and Samantha Grumet

Who is Connect Our Kids?

Learn about Connect Our Kids, our mission, and how we can help you.
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Written by Travis Collins
Updated over a week ago

How do I sign up or request access to Family Connections?

I want to get started with Family Connections, now what?
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Written by Samantha Grumet
Updated over a week ago

How do I log into Family Connections if I already have an account?

To quickly access Family Connections, we recommend bookmarking family.connectourkids.org!
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Written by Samantha Grumet
Updated over a week ago

How do I set up my email application?

To send an email from Family Connections or People Search, make sure your system's default email client is set correctly!
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Written by Samantha Grumet
Updated over a week ago

What should I do if I reached my People Search limit?

I have reached my People Search limit, now what?
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Written by Samantha Grumet
Updated over a week ago

Can I print a workspace/family tree?

I wish I had a PDF of my workspace, how do I get that?
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Written by Samantha Grumet
Updated over a week ago

How do I zoom in on my printed workspace?

If a printed workspace doesn't look exactly how you'd like, you can edit it in Adobe Acrobat
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Written by Samantha Grumet
Updated over a week ago

How do I duplicate a workspace?

How to copy a workspace in the same case with & without people, plus how to recreate a workspace in a separate case utilizing export/import
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Written by Samantha Grumet
Updated over a week ago

How can I quickly add multiple people to a Family Connections case that I've previously worked on outside of the tool?

If you already have cases you've been working on that you'd like to add to Family Connections, utilize the import feature!
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Written by Samantha Grumet
Updated over a week ago

How do I change my email address associated with my Family Connections account?

Did your organization change email domains? Do you need to change your login info?
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Written by Samantha Grumet
Updated over a week ago

How should I add siblings in Family Connections?

If you are wanting to add a sibling group into the Family Connections tool, there are a few options on how to create your case(s).
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Written by Samantha Grumet
Updated over a week ago

Why does my file import, import wrong information?

If your import is not importing correctly, you might need to disable the address auto populate feature!
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Written by Samantha Grumet
Updated over a week ago

When should I use the 'Send Emails' button?

The 'send emails' button is great if you've found multiple email addresses for a person in your case
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Written by Samantha Grumet
Updated over a week ago