People Search: You will now be able to purchase searches in bundles of 100 for $99, to use as needed (can be used across either/both the People Search and Family Connections tool). If you have a Family Connections service and support subscription, you will be eligible for a 14% discount on the People Search Bundle.
To purchase a People Search Bundle, please follow the directions below.
Family Connections: A paid subscription allows you up to 6 hours annually of training and support, including diligent search and engagement coaching, as well as priority access to our monthly Connecting Hour sessions and a 14% discount on People Search bundles of 100.
To purchase a Subscription, please reach out to [email protected] or coordinate a call with her here.
To purchase a People Search Bundle:
From the Family Connections tool:
Click on 'Billing
Select Team or Personal
Team billing accounts will allow for search credits to be shared across the whole team, *you must be a team manager* to create & add credits to a team billing accounts. *There is no limit to how many billing accounts can be created per team, this is useful if different CCs should be used for different cases, etc.*
Personal billing accounts will allow for search credits to only be used for yourself, *if you are not a team manager* you can only set up a personal billing account or ask your team manager to create a team billing account. *team managers have the option to create a team billing account, personal billing account, or both depending on their needs*
Team Billing Account
Team Billing Account
Once steps 1a & 1b are completed
Currently, you must be a team manager (or have your team manager proceed with these steps) and log into Family Connections even if you plan to use your searches in the stand-alone People Search tool. (you will use the same login information as People Search)
Click on 'Add New Billing Account'
Add a name and email to the billing account and click 'Save'
Set this as default unless there will be multiple billing accounts
*it is important to note that the default billing account will be the billing account everyone on the team uses for searches, if you do not want the rest of the team to use your search credits, you will want to set up a personal billing account instead
Choose the Searches you would like to purchase
You will be taken to a billing page to set up a payment method and/or enter your promo code.
After A Team Billing Account has been created
You can always add credits, see history, edit, or delete your billing account with the icons under the 'actions' tab for that billing account
You can always see the search credits remaining and expiration dates of bundles previously purchased in each account under 'bundles'
You can always see how many searches were used by each team member in a certain time frame under 'usage history'
Personal Billing Account
Personal Billing Account
*Only one personal billing account can be created per person, bundles represent each purchase of search credits*
(If you want the whole team to have access, but are not a Team Manager- ask your Team Manager to complete the steps above to set up a team billing account)
Once steps 1a & 1b are completed
Click 'Add New Bundle'
Choose the Searches you would like to purchase
You will be taken to a billing page to set up a payment method and/or enter your promo code.
After A Personal Billing Account has been created
You can always see the search credits remaining and expiration dates of bundles previously purchased in each account under 'bundles'
You can always see how many searches were used in a certain time frame under 'usage history'
